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Privacy Policy

Last Updated: October 6, 2026

The Hearth Arts & Enrichment Center (“The Hearth,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when you visit our website, register for a class or event, contact us, or otherwise interact with The Hearth.

Information We Collect
We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, information submitted through our contact or inquiry forms, newsletter signup information, and information provided when registering for a class, workshop, event, party, rental, or other Hearth experience.

When registering a child or another participant, you may also provide information such as the participant’s name, age, or other information reasonably necessary to administer the activity.

Our website may also automatically collect certain technical information, such as IP address, browser type, device information, pages visited, and general website usage information through cookies and similar technologies.

How We Use Your Information
We use personal information to respond to questions and inquiries, process registrations and reservations, communicate important information about classes and events, manage parties and rentals, provide customer service, maintain our records, improve our website and offerings, and send news or promotional communications when you have chosen to receive them.

We may also contact registered participants or their parent or guardian regarding schedule changes, cancellations, event details, safety information, or other communications necessary to provide the service requested.

Classes, Events and Bookwhen
The Hearth uses Bookwhen to manage registrations for many of our classes, workshops and events. When you select an event on our website, you may be directed to Bookwhen to complete your registration.

Information you provide during the registration process may be processed by Bookwhen on behalf of The Hearth. Bookwhen also maintains its own privacy practices and policies regarding its platform and services.

Payments
Payments for classes, workshops and events booked through Bookwhen may be processed through Stripe or another payment provider available through the booking platform.

The Hearth does not directly receive or store your complete credit or debit card number through our website. Payment providers process payment information according to their own privacy and security practices. Stripe maintains its own privacy policy governing the personal data it processes.

Wix and Our Website
Our website is hosted through Wix. Wix may collect and process certain information necessary to operate, secure and improve the website, including information collected through cookies and similar technologies.

Information submitted through forms on our website may be stored within Wix systems so that The Hearth can respond to inquiries and manage communications.

Cookies and Website Analytics
Our website uses cookies and similar technologies that help the website function properly and may help us understand how visitors use the site.
Some cookies are necessary for website functionality and security. Other cookies may be used for analytics or other non-essential purposes. Where required, visitors may be provided with options to accept or decline non-essential cookies through our website's cookie settings.

You may also manage cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
Wix specifically distinguishes essential cookies from non-essential cookies such as those used to analyze visitor behavior.

Email Communications

If you sign up for updates, register for a class or event, attend a Hearth program, or otherwise engage with The Hearth, we may use the email address you provide to communicate with you about upcoming classes, workshops, events, programs, and other Hearth-related news that we believe may be of interest to you. This may include reaching out to past participants about similar or related programs based on classes or events they previously attended.
 

You may opt out of promotional communications at any time by using the unsubscribe option provided in the email or by contacting us directly. We will honor opt-out requests in accordance with applicable law.
 

We may still send non-promotional communications when necessary regarding an existing registration, reservation, event, rental, transaction, inquiry, schedule change, or other service-related matter.

Children's Privacy

The Hearth offers programs and activities for children, but our website and online registration processes are intended to be used by parents, guardians, or other responsible adults.
 

We may receive information about a child when a parent or guardian registers the child for a program, class, workshop, or event. We use that information only as reasonably necessary to administer the registration, provide the activity, communicate with the parent or guardian, and support the safety and operation of our programs.
 

During classes, workshops, parties, and special events, photographs or videos may occasionally be taken for use in The Hearth’s website, social media, promotional materials, or other Hearth-related communications. We request parental or guardian permission before using or publishing identifiable photos or videos of children. We do not knowingly post or use identifiable images of a child for promotional purposes without appropriate parental or guardian approval.
 

We do not knowingly use children’s personal information for independent marketing purposes.

How We Share Information
We do not sell personal information.

We may share information with service providers that help us operate The Hearth and provide our services, including class instructors, website hosting, booking, payment processing, email and technology providers. These providers may process information only as necessary to provide their respective services and are subject to their own privacy and data-protection obligations.

We may also disclose information when required by law, regulation, legal process, or when reasonably necessary to protect the rights, safety, or property of The Hearth, our customers, participants, or others.

Data Retention and Security
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and financial records, comply with legal obligations, resolve disputes, and protect our business.

We take reasonable administrative and technical measures to protect the information in our care. However, no website, electronic transmission, or electronic storage system can be guaranteed to be completely secure.

Your Choices and Privacy Requests
You may contact us to ask about personal information we maintain about you, request that information be corrected, or request deletion where appropriate and permitted by law.

You may also withdraw from marketing communications at any time.
To make a privacy-related request, please contact us using the information below.

Third-Party Websites and Services
Our website may contain links to third-party websites or services, including Bookwhen, Stripe, social media platforms, and other providers.

Once you leave The Hearth website or use a third-party service, that provider's privacy practices and terms may apply. The Hearth is not responsible for the privacy practices of independently operated third-party websites or services.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or legal requirements.
The most current version will be posted on this page with the updated effective date.

Contact Us
If you have questions about this Privacy Policy or how The Hearth handles personal information, please contact us:

The Hearth Arts & Enrichment Center
911 Main Street
Wilmington, MA 01887
Email: hello@thehearthwilmington.com
Phone: (978) 450-0080

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